Our Commitment to Privacy
Cordoba House (“CH”) respects the privacy of every individual who visits www.cordobahouse.com (“website”). This notice explains our online information practices. Because your privacy is important to us, we provide you with notice and choices about the collection and use of your information. To make this notice easy to find, links are provided at the bottom of our homepage and on every page within our website. Additionally, each page that requests personally identifiable information reminds you of the importance of your privacy and provides a link to the privacy policy. By visiting CH at www.cordobahouse.com, you accept the practices described in this Privacy Notice.
Use of Cookies
We use cookies, small files that are sent to your Web browser and stored on your computer’s hard drive, to improve your website experience. The cookie is used to speed up your access to the website and the information you wish to see, but it does not contain any personal information. The majority of Web browsers accept cookies, but the “help” menu on your browser should give you options for preventing, accepting, or receiving notice of new cookies. However, please be aware that if you block cookies, some website functionality may be lost.
Data Collection
We collect two types of information:
- Standard Web server traffic pattern information. General traffic, site usage, browser information and length of stay information is collected and stored in log files. This type of information is shared externally only on an aggregated basis.
- Personal information. We do not collect personally identifiable information from you unless you provide it to us voluntarily and knowingly. If you personalize a website, volunteer, order a book, request information, or donate, for example, we may collect the following information: first and last name, street address, city, state, zip code, telephone number, email address, and subject of inquiry.
Personal information may be needed for certain optional online activities:
Registration: If you choose to customize the website to your needs by becoming a registered cordobahouse.com Web user, we retain the preferences you select so that you will not have to reenter the information each time you access our website. These preferences may include requests for email, news, information on specific program initiatives, language preferences, and volunteer group selections. You can access your profile by entering your user name and password each time you use the website. You are not required, however, to enter your name or mailing address.
If you register to participate in an CH event using our event registration site, we may ask you if you for additional information. This information is useful for event purposes. Further, if you elect to use our referral service to inform a friend about the event registration site, we will ask you for your friend’s name and address. We will store this information in order to send your friend a one-time email inviting him or her to visit the site.
Book orders: If you choose to order a book, we collect standard credit card information (card number, card type, expiration date) and keep a record of your financial transaction. Credit card numbers are held only until the charge can be processed (usually several minutes), then the number is only available to Customer Service for purposes of problem resolution.
Contributions: If you choose to donate to our organization, we maintain a record of your contribution. Your financial information will be treated as described above in “Book orders.”
Requests: If you submit an online request for CH products such as free brochures, or submit a question through a “contact us” query, we may have to gather additional information from you to respond to your request. Such information will vary with the request but often includes name, shipping address, telephone number, and email address.
Public Forums: If you choose to participate in a chat room, discussion board, news group or another public forum that we make available to our users, please remember that any information that you disclose in these areas becomes public information. You should exercise caution when deciding whether or not to disclose your personal information.
Letter to Congress or Editor: If you choose to generate an email to your Congressional representative or media outlet on our site, we receive a blind copy of the email. We may use your letter or information from your letter to further educate Members of Congress about our advocacy priorities.
Data Use
We limit the use of information provided to us on our website to the following:
Internal Use
- If you do not make a service request, donation, purchase, or otherwise identify yourself, we will have no personally identifiable information about you. We will only use aggregate information derived, in part, from your use of our site to improve our site and our service to you.
- If you provide personal information, we may enter your name into our constituent database and contact you in order to:
- Complete voluntary surveys seeking feedback for quality and service improvement purposes.
- Supply you with information including news about CH programs, events and services.
- Request voluntary time or monetary contributions to CH.
- Request your participation in a CH research study.
- We collect the email addresses of those who communicate with us by email. Inquiries may be forwarded to the appropriate CH department for response and may be entered into our constituent database. If your name is entered into the database, we may contact you (see (2) above).
External Use
Your health-related information is privileged and confidential and will not be shared or released to any organization or business entity other than those affiliated with or working in conjunction with CH.
- We occasionally make our constituent names and postal addresses available to other reputable non-profit organizations. We have found this to be the most cost-effective method of increasing our database of potential constituents and hope that you value the information they send you. Your name is only available to these carefully screened organizations for a limited time and it is de-identified, such that it is not associated with the Cordoba House. Other organizations will not have continued access to your name and address unless you choose to respond to their initial mailing.
- We occasionally hire other companies to provide limited services on our behalf. We will only provide those companies the information they need to deliver the service and prohibit them from using that information for any other purpose.
- We have relationships with companies that conduct charitable sales promotions and commercial coventures that support us in our mission and activities. If you provide us with your mailing address, we may pass your contact information to these companies so that they may ask you if you are interested in receiving their services. Your choice to use their services will benefit us; the amount of money we receive from these entities as a result of your participation is disclosed at the time you are contacted about the service. You are under no obligation to respond and the companies are restricted from using your contact information for any other purpose.
Data Security
We are committed to protecting the security of your personal information and to honoring your choices for its intended use. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we strive to maintain physical, electronic, and administrative safeguards.
We process your financial transactions securely using the Payment Card Industry Data Security Standard (“PCI DSS”) (the credit card industry’s most stringent security standard). Examples of our security measures include: physical, electronic, and procedural safeguards; sophisticated security monitoring tools; documented security policies; use of strong encryption (e.g., SSL) for transmissions of Order Information to and from our credit card processor; restricted access of personally identifiable information; and, periodic security audits.
Inside CH, data is stored in password-controlled servers. Our staff and volunteers are educated about the importance of safeguarding your information and we are committed to holding them accountable for protecting your confidentiality. However, such precautions do not guarantee that our website is invulnerable to all security breaks. CH makes no warranty, guarantee, or representation that the use of our website is protected from viruses, security threats, or other vulnerabilities and that your information will always be secure.
Whenever CH permits an external third party to access personally-identifiable information, appropriate procedures are followed to help ensure that the information is used only for authorized purposes and by authorized persons in a manner consistent with the choices CH constituents have made under this statement, and that the security, integrity and privacy of the information is maintained. While CH will employ procedures to help ensure that your information is only used for authorized purposes as described above, we cannot make any guarantees with respect to the actions or policies of such third parties.
Contact Us
This privacy statement will be updated periodically and posted on our website. It applies only to our on-line practices and does not encompass other areas of the organization. Please click on one of the links provided under Internal Links to read other CH privacy statements. It applies to the on-line practices of CH and its chartered Divisions located throughout the country. References to “Cordoba House”, “CH”, “we”, “us” and “our” are references to Cordoba House, Inc. and its affiliates, staff and volunteers. We reserve the right to change this policy at any time by posting revisions. You agree to review the Privacy Policies each time you use our website so that you are aware of any modifications. By accessing or using the website, you agree to be bound by all of the terms and conditions of the CH Privacy Policy as posted at the time of your access or use. If you have any questions about our policy or our compliance, you may send us an email at info@cordobahouse.com.
Policy Updates
We reserve the right to update this policy at any time. If a material change is made to the policy, we will email all registered users at the email address provided at time of registration.
